Warranty Policy

WARRANTY POLICY

  1. Coverage

This Limited Warranty applies exclusively to genuine RDS (Raggio Del Sole®) products and any products sold directly by KONG SING SDN. BHD ® or KONG SING TRADING SDN. BHD. or under KONG SING’S related company. Unless expressly stated otherwise, this warranty does not cover accessories, consumable parts, or third-party products, even if packaged or sold with RDS products.

Subject to the terms below, Kong Sing Sdn. Bhd.® warrants that the product, under normal intended use and service, shall be free from defects in materials and workmanship for the warranty period specified in your sales invoice or product documentation.

KONG SING SDN. BHD.® offers up to a 10-year limited warranty specifically for the following components only: Automated Gate Operator motors, Solar panels, ABS enclosures/boxes

All other parts, accessories, and components are not included in the 10-year warranty and shall remain subject to the standard warranty periods as indicated in the product documentation or sales invoice, unless otherwise expressly stated in writing by KONG SING SDN. BHD.®.

Any extended warranty beyond the standard warranty period is strictly applicable only to the arm actuators, solar panels, and ABS enclosures/boxes, and is subject to additional charges, terms, and conditions set forth by KONG SING SDN. BHD.®

Subject to the terms below, Kong Sing Sdn. Bhd. warrants that the product, under normal intended use and service, shall be free from defects in materials and workmanship for the warranty period specified in your sales invoice or product documentation.

 

  1. Warranty Void

This Limited Warranty shall be rendered null and void under the following circumstances:

  • Damage or defects caused by events beyond reasonable control, including but not limited to lightning strikes, fire, flood, acts of God, or natural disasters.
  • Damage caused by accidents, misuse, abuse, or unauthorised alterations or modifications.
  • Damage resulting from improper installation, handling, operation, testing, maintenance, or repair performed by any person not authorised by Kong Sing Sdn. Bhd.®.
  • Damage due to the use of parts or accessories not supplied or approved by Kong Sing®.
  • Damage caused by spillage of food or liquids, corrosion, or exposure to extreme conditions beyond product specifications.
  • Damage resulting from abnormal voltage fluctuations or electrical surges.
  • Liquid ingress into parts not designed for liquid exposure.
  • Failure to produce the original proof of purchase indicating:
    • The seller’s company details,
    • Date and place of purchase,
    • Product model and serial number.

Any attempt to disassemble, tamper with, or modify the product without the express written authorisation of Kong Sing Sdn Bhd®.

  1. Exclusions and Limitations

To the extent permitted under applicable law:

This Limited Warranty and the remedies set forth herein are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied.

-Kong Sing Sdn. Bhd.® disclaims all statutory or implied warranties, including warranties of merchantability, fitness for a particular purpose, and warranties against hidden or latent defects, to the maximum extent permitted by law.

  • Except as provided in this warranty and to the extent permitted by law, Kong Sing Sdn. Bhd.® shall not be liable for:
  • Any direct, indirect, incidental, special, consequential, or punitive damages,
  •  Loss of use, data, revenue, or profits,
  •  Costs of replacement goods,
  •  Claims brought by third parties arising from the purchase, use, or inability to use the product, regardless of the legal theory on which the claim is based.

 

  1. Exceptions to Limitations

Nothing in this Limited Warranty shall exclude or limit liability for:

  • Death or personal injury resulting from negligence,
  • Intentional misconduct or gross negligence,
  • Culpable breach of major contractual obligations under mandatory laws,
  • Any other liability that cannot be excluded or limited under applicable law.

 

  1. Additional Warranty Conditions
  • 5.1  Warranty Period Unaffected by Service
    Repairs, service, or replacement of the product or its parts under this Limited Warranty shall not result in any extension, renewal, or new commencement of the warranty period. The warranty period remains tied to the original date of purchase.
  • 5.2  Warranty on Replacements or Refurbished Units
    Replacement or refurbished units provided under this Limited Warranty shall carry either:

    • The remaining balance of the original product’s warranty period, or
    • Ninety (90) days from the date of replacement, whichever period is longer, unless otherwise specified in writing by Kong Sing Sdn. Bhd.®.
  • 5.3  Costs of Transport and Inspection
    The Client shall bear the cost of transporting the product to and from Kong Sing Sdn. Bhd.®’s authorised service centres unless otherwise agreed in writing. Kong Sing Sdn. Bhd.® shall not be liable for any damage or loss occurring during such transport.
    In the event the product is found not defective or is excluded from warranty coverage, the Client may be responsible for diagnostic, inspection, and return shipping costs as determined by Kong Sing Sdn. Bhd.®.
  • 5.4  Non-Transferable Warranty
    This Limited Warranty is provided only to the original purchaser and is not transferable to subsequent owners unless expressly authorised in writing by Kong Sing Sdn. Bhd.®.
  • 5.5  Proof of Purchase Required
    To obtain warranty service, the Client must present the original proof of purchase indicating:

    • Seller’s company name and details,
    • Date and place of purchase,
    • Product model and serial number.
      Failure to produce such documentation may render the warranty void.
  1. How to Obtain Warranty Service
    If you believe your product is defective during the warranty period, please get in touch with Kong Sing Sdn. Bhd.® for assessment. You may be required to:
    • Provide proof of purchase,
    • Provide product model and serial number,
    • Deliver the product to an authorised service centre at your cost unless otherwise specified.
      Repairs or replacements under this Limited Warranty do not extend the original warranty period except as expressly stated herein.

 

  1. Governing Law

This Limited Warranty shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts of Malaysia.

 

  1. Important Notice

This Limited Warranty provides you with specific legal rights. You may also have other rights under applicable laws, which vary from state to state or country to country. KONG SING SDN. BHD.® reserves the right to update warranty terms from time to time without prior notice, provided that any changes shall not affect warranties for products already sold.